FAQ

Shipping Policies
- At this time I only offer USPS priority shipping on my website. 
- All packages come with $100 shipping insurance. If you would like to add a higher coverage amount, please reach out & I will make that happen for you.
*(I highly recommend upgrading to a higher insurance rate.)*
- If you'd like to require a signature upon delivery, please let me know in the shipping notes or email me & I will have that arranged.
- I am not liable for lost, stolen, or damaged items caused by USPS. If your package was lost or stolen, you must file a claim with USPS. 
 
Returns & Refunds
- I do not offer refunds.  Please purchase with intention, reading all descriptions before buying. I am not liable for any purchased jewelry that does not fit you. It is your responsibility to be 100% sure about your sizing before completing your order. ***Rings cannot be re-sized***
**DO NOT MEASURE YOUR FINGER WITH A STRING!**
Post Care
- I always recommend using a polishing cloth to polish your silver at home. Most of my packages come with a polishing cloth. Just rub the cloth over the tarnished area of the jewelry, making sure to avoid the black patina areas. 
- I do free polishing & cleaning on your emzgemz pieces! Just cover the cost of shipping & I will shine up your piece like new.
Repairs 
- I am more than happy to do repairs for your purchased items.
- If something has been damaged or broken due to my work, I will repair that for free.
- If your jewelry has been damaged in anyway unrelated to me, there is a fee for repair. If I get a piece of jewelry back that has been damaged due to negligence, I hold the right to decline the repair if I think it is unrepairable. 
 
Payment Policies for Custom Work
- For all custom pieces I require an up-front & non-refundable deposit fee. This price will vary depending on the piece you are requesting.  
- Once your jewelry is finished, the rest of the payment must be paid in full prior to shipment - After 7 days of no contact about your piece, it will be posted & sold on my website & you forfeit your deposit.