FAQ
Returns & Refunds
**Made to Order pieces cannot be re-sized or returned!**
I only accept returns/refunds on any item that is broken or damaged due to my personal error. You need to contact me immediately after receiving your package.
Post Care
- All of my packages come with a free polishing cloth. Just rub the cloth over the tarnished area of the jewelry, making sure to avoid the black patina areas.
- I do free polishing & cleaning on your emzgemz pieces. Just cover the cost of shipping & I will shine up your piece like new.
Repairs
- I always offer repairs on all my jewelry.
- If something has been damaged due to my work, I will repair that for free.
- If your jewelry has been damaged elsewhere there will typically be a fee for repair.
Made to Size
- Almost all of my rings are made to size, which means I do not finish the ring until after you have made your purchase. This gives you the opportunity to get the ring you love in your size. Once purchased, your ring will be completed & shipped within my made to order time frame. Please make sure your ring size is 100% correct! :)
Shipping
I am not liable for lost or stolen packages. Please be diligent with your mail. Tracking is always available in your email. You are responsible for contacting USPS if your package is missing. I recommend opting for signed delivery if you run the risk of getting your mail stolen. Email me & I can make this happen.