- At this time I only offer USPS priority shipping on my website.
- All packages come with $100 shipping insurance. If you would like to add a higher coverage amount, please reach out & I will make that happen for you.
*(I highly recommend upgrading to a higher insurance rate.)*
- I am not liable for lost, stolen, or damaged items caused by USPS. If your package was lost or stolen, you must file a claim with USPS.
Returns & Refunds
- I do not offer refunds. Please purchase with intention, reading all descriptions before buying. I am not liable for any purchased jewelry that does not fit you. It is your responsibility to be 100% sure about your sizing before completing your order. ***Rings cannot be re-sized***
**DO NOT MEASURE YOUR FINGER WITH A STRING!**
- I always recommend using a polishing cloth to polish your silver at home. Most of my packages come with a polishing cloth. Just rub the cloth over the tarnished area of the jewelry, making sure to avoid the black patina areas.
- I do free polishing & cleaning on your emzgemz pieces! Just cover the cost of shipping & I will shine up your piece like new.
- I am more than happy to do repairs for your purchased items.
- If something has been damaged or broken due to my work, I will repair that for free.
- If your jewelry has been damaged in anyway unrelated to me, there is a fee for repair. If I get a piece of jewelry back that has been damaged due to negligence, I hold the right to decline the repair if I think it is unrepairable.
Made to Size Rings
- Almost all of my rings are made to size, which means I do not finished the ring until after you have made your purchase! This gives everyone the opportunity to get the ring they love in their size. Once purchased, your ring will be completed & shipped within 1-2 weeks. Please make sure your ring size is 100% correct!
Payment Policies for Custom Work
- For all custom pieces I require an up-front & non-refundable deposit fee. This price will vary depending on the piece you are requesting.
- Once your jewelry is finished, the rest of the payment must be paid in full prior to shipment - After 7 days of no contact about your piece, it will be posted & sold on my website & you forfeit your deposit.