FAQ

Returns & Refunds

**Made to Order pieces cannot be re-sized or returned!**

I accept returns/refunds on any item that is broken or damaged due to my personal error.

Post Care

- All of my packages come with a free polishing cloth! Just rub the cloth over the tarnished area of the jewelry, making sure to avoid the black patina areas.

- I do free polishing & cleaning on your emzgemz pieces! Just cover the cost of shipping & I will shine up your piece like new.

Repairs

- I always offer repairs on all my jewelry!

- If something has been damaged due to my work, I will repair that for free.

- If your jewelry has been damaged elsewhere there will typically be a fee for repair.

Made to Size Rings

- Almost all of my rings are made to size, which means I do not finish the ring until after you have made your purchase! This gives everyone the opportunity to get the ring they love in their size. Once purchased, your ring will be completed & shipped within 1-2 weeks. Please make sure your ring size is 100% correct! :)